Adquiriendo un Estilo de Comunicación Exitosa

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Descripción

El Módulo II del Programa Desarrollo de Habilidades de Comunicación, permite a los consultores e implementadores de sistemas de gestión potencializar las habilidades de comunicación asertiva y de expresión de comunicación verbal y no verbal adquiridas en el módulo anterior al utilizarlas como estrategias para persuadir y resolver conflictos.

Por consiguiente en este módulo se busca dar a conocer técnicas eficaces para la Resolución de Conflictos, que puedan identificar cual de ellas se pueden utilizar o aplicar de acuerdo a la situación presentada, así como aprender claves y estrategias para utilizar la persuasión como una comunicación exitosa, llevando al implementador o consultor a su vez a empoderarse en el rol que desempeña en su proceso o prestación de servicio por medio del conocimiento de características fundamentales de los roles directivos de Henry Mintzberg aplicados como una herramienta de comunicación.

Información adicional

Objetivos

Objetivo General

Fortalecer habilidades comunicativas para alcanzar un estilo exitoso, aplicando técnicas, estrategias y claves para resolver conflictos y negociar utilizando la persuasión como una herramienta para alcanzar una comunicación eficaz por medio de argumentos validos, confianza y credibilidad.

Objetivos Específicos

1. Conocer las características principales de los Roles Directivos de Henry Mintzberg
2. Conocer y entender técnicas de Resolución de Conflicto
3. Aprender y Aplicar claves para una Persuación exitosa
Dirigido a

El curso de habilidades de comunicación va dirigido a:

1. Estudiantes de nivel técnico, tecnológico o profesional de cualquier carrera que desee o esté implementando un sistema de gestión
2. Profesionales de cualquier carrera que tengan el cargo de Coordinador de Calidad, Ambiental, SG SST, Auxiliares o encargados del sistema
3. Profesionales con especialización o postgrados en SG SST, Ambiental o calidad
4. Trabajadores con el curso de 50 horas
5. Personas en general que deseen potencializar habilidades de comunicación como una herramienta de éxito para su vida personal, profesional o laboral.
Modalidad

En línea (campus virtual / plataforma Formación ATCAL)
Disponible 24 horas al día
Metodología

1. Visualización de presentaciones o videos (material didáctico)
2. Evaluaciones finales para cada una de las lecciones
Contenido

TABLA DE CONTENIDOS:

Lección 1: Conozco y aplico los Roles interpersonales, informativos y de tomas de decisiones
Lección 2: Estrategias de Resolución de conflictos y negociación
Lección 3: Técnicas para implementar la Persuasión como una comunicación exitosa
Información sobre el programa

Fecha de Inicio: No Aplica, Curso abierto
Fecha de terminación: No Aplica, Curso abierto
El curso se aprueba con una calificación de 70/100
Documentación Entregada: Certificado de participación (Calificaciones iguales o inferiores a 69) o Certificado de participación y aprobación (Calificaciones iguales o superiores a 70) en PDF
Duración del curso: 5 Horas
MÁS INFORMACIÓN

Teléfonos: +(57) (1) 7031114 +(57) 312 4082244
Correos electrónicos: info@atcalsas.com
Página Web http://www.atcalsas.com
Aliados en Tecnología y Calidad SAS

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